LumaSafe warranty covers any defects in our product parts or Manufacturing of our products.
We will give you a new replacement part or parts in exchange for any defective part or parts.
This does not apply to consumable items like, UV lamps that are broken on installation.
This warranty is effective for 1 Full year from date of original purchase.
WHAT IS NOT COVERED
This warranty does not cover labor for removal of installation or repair, parts not purchased from LumaSafe, accumulation of dirt or grime (purchaser is responsible for cleaning and/or maintenance), systems with the serial number removed or altered, damaged from improper storage (high or low temperature, sun damage, etc.), damage from a system not installed as per instructions as directed, anyone other than original purchaser, damage from system abuse or unintended operation of system, acts of god, improper air source, modifications, negligence, commercial use of system, filters, cartridges , RO membrane , incidental damages from system failure , systems used with parts not provided by LumaSafe (including tanks, filters, faucets, pumps, diverter valves, filters, cartridges, lamps, glass tubes, ballasts, etc.) lack of proper maintenance , or cosmetic damages.
For customers outside of United States -lower 48 states , the shipping costs for sending parts is not covered as part of warranty. The customers need to pay for the shipping.
STILL HAVE QUESTIONS?
Please contact us for any further questions you have. We will be more than happy to help.